3
EzDial ( call center software )

Full featured and user friendly call center software. Manual, progressive and predictive dialing available

EzDial ( call center software )

Call Management

  • * Dedicated direct calling user extensions
  • * Personal voicemails & Team voicemails
  • * Outbound calls - Manual, preview and predictive
  • * Inbound calls - Automated call distribution (ACD)
  • * Blended calls (inbound and outbound)
  • * Scheduled callbacks (manual & auto)
  • * 3-way conference and call transfers
  • * IVR with campaign/queue
  • * Broadcast and survey dialing

Campaign Management

  • * Multi-lead list per campaign
  • * Campaign defined scripts
  • * Custom caller ID - campaign specific
  • * Custom call statuses and call dispositions
  • * Hotkeys for quick hangup and call dispositions
  • * Filter leads (dynamically exclude numbers from lists)

Lead Management

  • * Upload and download of customer lists
  • * Leads filtering
  • * Leads recycle
  • * Internal DNC and blacklist
  • * Leads timezone restrictions

Security

  • * Protection against SIP brute force attacks
  • * Call encryption support via TLS
  • * Protection against HTTP DOS or brute force attacks
  • * Web application firewall

Call Recording & Voice Log Storage

  • * Full call recordings or on-demand
  • * Option to store call recordings on your own NAS/FTP

Support

  • * Pay as you need support
  • * Packaged support plans - to suit all user types
  • * Customizable support & Managed services solutions

Supervisor Management

  • * Real-time Dashboard
  • * Listen-in, barge-in
  • * Force log-out
  • * Reports and analytics

Team Management

  • * Multi-group, multi-campaign assignments
  • * Skill-rating based agent priority routing
  • * Support remote and mobile workers

Additional Enhancements

  • * WebRTC for voice calling right inside your web browser
  • * Database backup and redundancy
  • * High-availability (HA) configuration
  • * Support multi-offices and BPO working

We’ve completed more than 100+project for our amazing clients, If you interested?