• Welcome to REPUTABLE TECHNOLOGIES PVT. LTD.
  • 098672 64906 / 098706 26205
  • info@reputabletechnologies.com

Dialer Management Software

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Dialer Management Software

Full featured and user friendly call center software. Manual, progressive and predictive dialing available

Call Management

  • Dedicated direct calling user extensions.
  • Personal voicemails & Team voicemails.
  • Outbound calls - Manual, preview and predictive.
  • Inbound calls - Automated call distribution (ACD).
  • Blended calls (inbound and outbound).
  • Scheduled callbacks (manual & auto).
  • 3-way conference and call transfers.
  • IVR with campaign/queue.
  • Broadcast and survey dialing.

Campaign Management

  • Multi-lead list per campaign.
  • Campaign defined scripts.
  • Custom caller ID - campaign specific.
  • Custom call statuses and call dispositions.
  • Hotkeys for quick hangup and call dispositions.
  • Filter leads (dynamically exclude numbers from lists).

Lead Management

  • Upload and download of customer lists.
  • Leads filtering.
  • Leads recycle.
  • Internal DNC and blacklist.
  • Leads timezone restrictions.

Security

  • Protection against SIP brute force attacks.
  • Call encryption support via TLS.
  • Protection against HTTP DOS or brute force attacks.
  • Web application firewall.

Call Recording & Voice Log Storage

  • Full call recordings or on-demand.
  • Option to store call recordings on your own NAS/FTP.

Support

  • Pay as you need support.
  • Packaged support plans - to suit all user types.
  • Customizable support & Managed services solutions.

Supervisor Management

  • Real-time Dashboard.
  • Listen-in, barge-in.
  • Force log-out.
  • Reports and analytics.

Team Management

  • Multi-group, multi-campaign assignments.
  • Skill-rating based agent priority routing.
  • Support remote and mobile workers.

Additional Enhancements

  • WebRTC for voice calling right inside your web browser.
  • Database backup and redundancy.
  • High-availability (HA) configuration.
  • Support multi-offices and BPO working
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