EzDial
Full featured and user friendly call center software. Manual, progressive and predictive dialing available
Call Management
- Dedicated direct calling user extensions.
- Personal voicemails & Team voicemails.
- Outbound calls - Manual, preview and predictive.
- Inbound calls - Automated call distribution (ACD).
- Blended calls (inbound and outbound).
- Scheduled callbacks (manual & auto).
- 3-way conference and call transfers.
- IVR with campaign/queue.
- Broadcast and survey dialing.
Campaign Management
- Multi-lead list per campaign.
- Campaign defined scripts.
- Custom caller ID - campaign specific.
- Custom call statuses and call dispositions.
- Hotkeys for quick hangup and call dispositions.
- Filter leads (dynamically exclude numbers from lists).
Lead Management
- Upload and download of customer lists.
- Leads filtering.
- Leads recycle.
- Internal DNC and blacklist.
- Leads timezone restrictions.
Security
- Protection against SIP brute force attacks.
- Call encryption support via TLS.
- Protection against HTTP DOS or brute force attacks.
- Web application firewall.
Call Recording & Voice Log Storage
- Full call recordings or on-demand.
- Option to store call recordings on your own NAS/FTP.
Support
- Pay as you need support.
- Packaged support plans - to suit all user types.
- Customizable support & Managed services solutions.
Supervisor Management
- Real-time Dashboard.
- Listen-in, barge-in.
- Force log-out.
- Reports and analytics.
Team Management
- Multi-group, multi-campaign assignments.
- Skill-rating based agent priority routing.
- Support remote and mobile workers.
Additional Enhancements
- WebRTC for voice calling right inside your web browser.
- Database backup and redundancy.
- High-availability (HA) configuration.
- Support multi-offices and BPO working